Support

Help with your store.

Get in touch

Send your store address, campaign, and issue. Remove customer details, passwords, and codes from screenshots.

Shoppers: contact the store about purchases or rewards.

Quick answers

Game not showing?

Enable RewardKit on your published theme. Check the campaign is published, within its dates, and below its reward limit.

A reward has not arrived

Check campaign activity and follow the action shown. For credit or gift cards, sign in with the account used to claim. Do not issue a replacement while the original claim is being checked.

A code is not working at checkout

Check the original offer’s minimum purchase, deadline, eligible products, and shipping limits. Other discounts can conflict. Product rewards need both the qualifying purchase and the selected gift.

Can I change a published offer?

Pause or end it, then create a new campaign. Earned rewards keep their original terms.

How do I handle a customer data request?

Request access or deletion through Shopify, then review it in RewardKit’s Customer privacy page. Shoppers should contact the merchant. See our privacy policy for more detail.

What does Sales measure?

Reward-code orders and recorded refunds. Updates may take time; this does not measure incremental sales.

How do I stop or uninstall?

Pause or end the campaign, resolve outstanding rewards, then uninstall through Shopify. Issued discounts, credit, and gift cards may still need to be managed in Shopify.